FAQ

Is there a setup fee?

Yes, all services include a setup fee and then the monthly retainer. Setup fees are determined by the service selected. There are fees associated with useage as well that fluxuates depending on how much you use a service.

How long does setup take?

That depends on how quickly we receive your materials.

Remember, GoHighLevel onboarding and Kourtney’s onboarding are for two separate systems. Then it depends on the service that you select.

How long is the contract for?

There are 6-months and 12-month contracts available. Why? So that you can have something consistent to see a change in your business. Afterwards, you can cancel with at 30-day notice.

Is there a monthly cost?

Yes, all services have a monthly subscription fee while the service is provided.

What are usage fees?

Usage fees are fees that third parties like the phone service for the Voice AI. Email charges for emailing. The rates for these are set up by GoHighLevel and are automatically added to your monthly bill. Your bill will fluctuate depending on the usage.

Is there ongoing support after onboarding?

Yes - Kourtney is available on retainer for continued support and content creation. GoHighLevel provides 24/7 software support.

Can I get this tailored to my business?

Absolutely. You will receive a robust Client Avatar Information form. There is a lot of information for you to provide. This is so that your account looks and sounds like your voice speaking directly to your customer.

How will I get the information to you?

There is a Client Avatar Intake Form that will be provided once the contract is signed and returned. Here, you will need to provide all the necessary information about your company so that we may reference it when working on your company's services. We do not start any work until the contract and payment has been received.

What’s the difference between the demo and the prospect call?

The demonstration is a 30-minute group Zoom session where multiple people attend to see how the system works.

The Prospect Call is a private 1-on-1 conversation with Kourtney to ensure we’re a great fit and discuss your tailored setup.

This is not your onboarding call.

How do I know what service is best for me?

You can visit www.aimarketingwithkourtney.com and scroll to services. Or, you can book a Prospect Call to discuss your custom needs.

What is Kourtney's email?

How much will this cost?

Because each business get's their services tailored to them, it is hard to say without sitting down and having a conversation to determine where you would like to start for your business.

How are the demonstrations and appointments handled?

All sessions are conducted via Zoom.

The demo is 15 - 30 minutes.

If you have specific questions, write them down and bring them to your Prospect Call.

What if I have something wrong with my account?

Please email marketingwithkourtney.com with the subject: URGENT Account Issue. I will make it a priority and get back to you as soon as possible.
Don't forget GoHighLevel offers online support 24/7. Just click on the "?" blue icon at the top right and you will see the options there.

Are there any guarantees?

A wise man told me that, "The guarantee is that there is no guarantee."

If I do the work and you don't it won't work.

I can guarantee if we are not a good match to work together then we won't.

I can guarantee that I will do my best to get all reasonable requests fulfilled. I like to underpromise and overdeliver.

I can guarantee that if I'm not paid, I won't do the work.

I will work with what you give me.

I do not offer refunds for services.

Who is the third party that hosts the server?

GoHighLevel is the software company that holds all of the information, hosting, database, and images.

Who holds the image rights for copy and text?

Kourtney Coleman holds all the copyrights for all text, images, and processes created by her and is her Intellectual Property.

The client retains the rights to their copy and images provided to AI Marketing with Kourtney.

AI sounds scary, overwhelming, and expensive. Will you tell me I have to get everything at once?

No. At AI Marketing with Kourtney, we start simple. I ask for your top 3 major problems, then you pick the most urgent one. We fix that first. When you’re ready for the next step, we move at your pace—piece by piece, not all at once.

How do all the emails, texts, and customer info get into the system? Who writes everything?

I do. I set up the system, load in your info, and write or co-write the emails, texts, and social content so it sounds like you. You don’t have to start from a blank page.

How does the AI learn about my business?

We list the questions your customers ask, write clear answers in your voice, and I program your AI to use those. It doesn’t guess—it follows the info and rules we give it.

What will I have to learn to use this?

Just the basics: how to see your calendar, check messages, and look up customers. I handle the setup and show you only what you need so it doesn’t feel overwhelming.

What will I have to learn to use this?

Just the basics: how to see your calendar, check messages, and look up customers. I handle the setup and show you only what you need so it doesn’t feel overwhelming.

How do I keep up with what’s going on in my business?

You’ll have a portal and a phone app that show your calendar, leads, and messages. Everything your AI assistant handles is visible to you in one place.

How do I keep notes and history for each customer?

Each customer gets a profile with all their emails, texts, calls, voicemails, website forms, appointments, and notes. No more digging through notebooks or random texts.

What app is this?

It’s the mobile app and online portal that come with the system I set up for you. From it, you can text customers, see emails, check your schedule, add notes, and manage tasks—just like on your computer.

Can I keep my current phone number?

In most cases, yes. We can forward your existing business number to your AI assistant line so customers still dial the number they know. Some numbers (like certain Google Voice lines) can’t connect directly, but we’ll pick the best option for your situation.

How will the AI know what to say?

You tell me how you talk and what you want customers to know. We write simple scripts and answers together, and I program the AI to follow them. It uses your voice and your info, not random guesses.

Who handles setting up my email campaigns, texts, and social media content?

AI Marketing with Kourtney. I help you create email campaigns, text flows, and social content so your plumbing, HVAC, roofing, painting, or pressure washing business stays visible and in touch with customers.

What if I want videos or commercials?

If you want website or social media commercials but don’t want to be on camera, we can create those for you using AI video, brand visuals, and your words -without camera stress.

What if I have a problem I don’t know how to solve?

Bring it to your demo appointment. We’ll talk it through. If I don’t have the answer right away, I’ll tap into my tools and partners to find a solution for you. You’re not doing this alone.

Are there any monthly costs?

Yes. There’s a one-time setup fee to build everything, and a monthly subscription for services like your chat bot, voice bot, emails, and texting - priced to be affordable for small home service businesses.

What will I have to give Kourtney to set this up?

You’ll fill out an Avatar Intake Sheet about your ideal customer, send your logo, a photo of you, and a few basics like business hours and contact info. I use that to customize your system and content.

How do I get “all over” the internet?

We make sure your Google Business Profile is correct, post social content, create helpful blog posts, and can publish a PR release about your business that goes out across major sites and search engines. This adds visibility and credibility.

Why can’t I find my company on the internet?

Usually your information isn’t fully or consistently submitted online, and you’re not using the same details and keywords everywhere. I help fix that so customers can find you when they search for your services.

AI sounds scary, overwhelming, and expensive. Will you tell me I have to get everything at once?

No. At AI Marketing with Kourtney, we start simple. I ask for your top 3 major problems, then you pick the most urgent one. We fix that first. When you’re ready for the next step, we move at your pace -piece by piece, not all at once.

How do all the emails, texts, and customer info get into the system? Who writes everything?

I do. I set up the system, load in your information, and write or co-write the emails, texts, and social content so it sounds like you. You don’t have to start from a blank page.

How does the AI learn about my business?

We list the questions your customers ask, write clear answers in your voice, and I program your AI to use those. It doesn’t guess - it follows the information and rules we give it.

What will I have to learn to use this?

Just the basics: how to see your calendar, check messages, and look up customers. I handle the setup and show you only what you need so it doesn’t feel overwhelming.

How do I keep up with what’s going on?

You’ll have a portal and a phone app that show your calendar, leads, and messages. Everything your AI assistant handles is visible to you in one place.

How do I keep notes and history for each customer?

Each customer gets a profile with all their emails, texts, calls, voicemails, website forms, appointments, and notes. No more digging through old notebooks or random texts.

Why can’t I find my company on the internet?

Usually your information isn’t fully or consistently submitted online, and you’re not using the same details and keywords everywhere. I help fix that so customers can find you when they search for your services.

What if I’m the one who’s stuck or overwhelmed, not just my business?

That’s normal. I’ve been an entrepreneur for over 20 years and have a deep background in personal development and mindset work. I don’t just drop tech on you and walk away. I help you sort through what’s really going on, so you’re not the one holding your business back. We solve the business problems and support you as the owner too.

SIMPLIFYING SYSTEMS • AMPLIFYING SUCCESS

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